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🔒 Privacy Policy for TOLO Finds & TOLO Finds Pro

Effective Date: August 7, 2026
Last Updated: August 7, 2026
Application(s): TOLO Finds (Customer App) & TOLO Finds Pro (Service Provider App)
Entity: TOLO Technologies PLC / TOLO Finds (“TOLO”, “we”, “us”, or “our”)

1. Introduction

TOLO operates a digital marketplace connecting individual and corporate customers (“Customers”) with verified local service professionals (“Providers”) through our Android and iOS mobile applications and web platform (collectively, the “Platform”).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use our Platform. By accessing or using TOLO Finds or TOLO Finds Pro, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

We collect information directly from you, automatically from your device, and from third-party verification sources:

A. Personal Information You Provide

  • Account Registration: Full name, phone number, email address, profile picture/avatar, preferred language, and account PIN.
  • Provider Identity & Verification Data: Government-issued National ID (Fayda / Resident ID), Passport, trade licenses, certifications, police clearance certificates, business registry documents, and bank/mobile money account details.
  • Service & Order Information: Service requests, addresses, scheduling preferences, job descriptions, photos/videos of work sites, and chat/voice messages exchanged on the Platform.
  • Ratings & Reviews: Feedback, ratings, comments, and survey responses.

B. Automatically Collected Information & Device Data

  • Geolocation Data: Precise background and foreground GPS location data from Customers and Providers to enable distance calculation, job dispatching, live navigation, and service delivery verification.
  • Device & Usage Details: Device model, operating system version, unique device identifiers (Android ID, Advertising ID), IP address, app log events, crash reports, and performance metrics.
  • Communication Records: In-app chat messages, audio messages, call duration, and notification delivery receipts.

3. How We Use Your Information

We use the collected information for the following legitimate business purposes:

  1. Service Delivery & Order Fulfilling: Connecting Customers with nearby qualified Providers based on geographic proximity. Processing instant 45-second job dispatches, appointments, and service orders.
  2. Account Security & Verification: Verifying phone numbers via SMS OTP and email addresses via Email OTP. Performing KYC (Know Your Customer) identity and background checks on Providers.
  3. Payments & Wallet Operations: Calculating platform commission fees (10%), tracking Provider wallet balances (ETB), processing subscription billing, and managing customer invoices.
  4. Platform Analytics & Service Improvement: Monitoring service completion rates, Provider ratings, customer satisfaction scores, and platform stability.
  5. Marketing & Communications: Sending transactional push notifications, SMS job alerts, promotional updates, and customer support communications.

4. How We Share & Disclose Information

We respect your privacy and only share data under the following circumstances:

  • Between Customer and Provider: When a service order is initiated or accepted, necessary details (name, service location, phone number, and job details) are shared between the Customer and Provider to facilitate job completion.
  • Service Providers & Vendor Partners: We share data with trusted third-party service providers who assist our operations (e.g., SMS gateways such as SMSEthiopia, push notification services via Firebase Cloud Messaging, map services via Mapbox/Geoapify, and cloud host infrastructure).
  • Legal Compliance & Protection: We may disclose your information if required by Ethiopian law, court orders, law enforcement requests, or to enforce our Terms & Conditions and protect the safety and rights of TOLO users.
  • Business Transfers: In the event of a merger, acquisition, re-organization, or sale of assets, user data may be transferred as part of business assets.

5. Background & Foreground Geolocation Usage

TOLO Finds and TOLO Finds Pro collect location data:

  • Providers: Background location tracking is collected when the Provider sets their status to "Online" to dispatch nearby instant job requests and provide live arrival tracking to Customers. Providers can disable location tracking at any time by toggling their status to "Offline".
  • Customers: Foreground location tracking is used to autodetect address locations for service delivery requests.

6. Data Security & Storage

We implement industry-standard technical and organizational security measures to protect your data against unauthorized access, loss, alteration, or misuse:

  • Data in transit is encrypted using Secure Sockets Layer / Transport Layer Security (SSL/TLS / HTTPS).
  • Account PINs and verification credentials are encrypted using SHA-256 / bcrypt cryptographic hashing.
  • Access to Provider identity verification documents is restricted strictly to authorized compliance administrators.

7. Data Retention & Account Deletion

  • Retention: We retain personal data for as long as your account remains active or as needed to comply with legal, tax, and regulatory requirements in Ethiopia.
  • Account Deletion: You have the right to request deletion of your TOLO account and associated personal data at any time through the App Settings or by contacting privacy@tolofinds.com. Upon account deletion request, your personal profile data will be permanently anonymized or erased within 30 days, except records required by law for financial accounting.

8. Children’s Privacy

TOLO is strictly intended for individuals who are at least 18 years of age. We do not knowingly collect or solicit personal information from minors under the age of 18. If we become aware that a minor has created an account, we will immediately terminate the account and erase their data.

9. Changes to This Privacy Policy

We may update our Privacy Policy periodically. We will notify you of any material changes by posting the updated Privacy Policy within the App and updating the "Last Updated" date at the top of this document.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

  • Email: privacy@tolofinds.com / support@tolofinds.com
  • Website: https://www.tolofinds.com
  • Head Office: Bole, Addis Ababa, Ethiopia